OUR TEAM

OUR TEAM

MEET THE TEAM

Learn all about our skilled and experienced team members, each with their own backstory and area of expertise. When you work with Pinnacle Revenue Management, you gain an entire team in your corner.

Learn all about our skilled and experienced team members, each with their own backstory and area of expertise. When you work with Pinnacle Revenue Management, you gain an entire team in your corner.

Jacqui Rose

CEO & FOUNDER

Jacqui is the CEO and Founder of Pinnacle Revenue Management, Inc. Ms. Rose is an experienced reimbursement executive with over 20 years of experience in revenue cycle management. Jacqui has a diverse background in revenue management, software implementation, assisting clients with AR acquisitions, full AR outsourcing, developing/training AR teams and AR recovery. Prior to the inception of Pinnacle, Jacqui served as a reimbursement manager for 16 years for a home infusion reimbursement company. Under her leadership and strategic planning, her teams have produced bottom-line results and have a proven track record in AR recovery. Jacqui prides herself in her ability to cultivate a professional and driven team to assist Pinnacle’s clients in their road to success.

Jasmine Colon

SENIOR MANAGER OF REVENUE CYCLE

Jasmine is the Senior Manager of Revenue Cycle at Pinnacle Revenue Management, Inc with over 14 years of full revenue cycle experience. Jasmine has been with Pinnacle since 2015 and has been a tremendous success to Pinnacle’s growth. Jasmine’s started her career in home infusion as a biller/collector many years ago and has since grown her areas of expertise from government payers to quality assurance with new patients. Jasmine manages the cash application team, as well as a team of Revenue Cycle Analysts and ensures Pinnacle is meeting our client’s goals. Jasmine enjoys the challenging accounts and consistently works toward increasing our clients’ bottom line.

Bobbi-Ann O’Connor

ASSOCIATE MANAGER OF REVENUE CYCLE

Bobbi-Ann is the Supervisor of Cash Application and has been with Pinnacle Revenue Management, Inc. since 2015. Bobbi-Ann began her career at Pinnacle as an Analyst and found her niche in the cash department. Bobbi-Ann rapidly excelled into a position as supervisor of the cash team and loves the challenge of identifying and resolving cash discrepancies in a timely manner. Bobbi-Ann is a great communicator and works side by side with our clients to ensure cash is reconciled daily. Bobbi-Ann takes pride in ensuring that her team achieves cash goals efficiently and timely.

Shelly Parent

SUPERVISOR OF REVENUE CYCLE

Shelly is the Supervisor of Revenue Cycle at Pinnacle Revenue Management, Inc. and has been with Pinnacle since 2016. Shelly has over 20 years of experience in Home Infusion Billing and Collections, making her Pinnacle’s Home Infusion Billing guru. By consistently exceeding expectations Shelly has been able to increase her Billing team’s productivity resulting in minimal denials and maximized revenue.

Samantha Grigg

PROJECTS & IMPLEMENTATION SENIOR LEAD

Samantha is the Project and Implementations Manager at Pinnacle Revenue Management; Inc. Samantha began her career with Pinnacle back in 2020 as a Revenue Analyst and has rapidly advanced through various roles within revenue cycle, eventually reaching a leadership position. In this capacity, Samantha has managed critical aspects within the Infusion Suite and Home Infusion lines of business, and has a wide range of knowledge in all aspects of revenue cycle. Samantha plays a crucial role in mentoring new analysts, helping them enhance their revenue cycle skills and knowledge of the AIC and HIT business lines. Samantha is passionate about helping clients achieve their revenue cycle goals. In her current role as Project and Implementations Manager Samantha collaborates with both startup and established infusion clients offering her expertise in guiding them through successful implementations and projects. This involves ensuring smooth processes and maximizing their revenue potential.

Leslie Nadzam

SENIOR MANAGER OF REVENUE CYCLE

With more than 18 years of experience in the healthcare sector, Leslie has held multiple positions spanning the healthcare industry. Her experience has been applied in diverse settings/ including outsourcing/consulting in Home Infusion, establishing and managing DME distribution/sales/reimbursement,  handling contract management, overseeing medical risk analysis for numerous state Medicaid programs nationwide, and managing Medicaid encounters within the PBM setting.  Leslie takes pride in her comprehensive understanding of revenue cycle and is dedicated to ensuring both patient and client satisfaction.

Delia Penrod

ASSOCIATE MANAGER OF REVENUE CYCLE

With more than 25 years of leadership experience in the healthcare industry, Delia brings a wealth of knowledge and a proven track record of success. Her areas of expertise include Nursing, comprehensive management of the Revenue Cycle, leading Sales & Business Development teams, effectively resolving Payer Audits, and securing in-network contracts with both commercial and prescription drug payers.

Delia’s background includes significant roles within Specialty Pharmacy, as well as extensive experience in Home Infusion Therapy (HIT) and Ambulatory Infusion Centers (AIC). In her role at Pinnacle, she expertly oversees multiple accounts, guiding her teams to consistently achieve their weekly revenue objectives while ensuring top-notch client collections and satisfaction.

Outside of her professional responsibilities, Delia enjoys spending quality time with her family, exploring new destinations, and cooking delicious, authentic Cajun family meals.

LET’S GET STARTED

Pinnacle Revenue Management strives to make medical billing, insurance verification, and revenue analysis simple in order to help maximize your business performance. Contact us today and your accounts receivable will be consistent & predictable before you know it.

Pinnacle Revenue Management strives to make medical billing, insurance verification, and revenue analysis simple in order to help maximize your business performance. Contact us today to get started.

CONTACT US